Frequently asked questions

Confirm eSIM support by checking your phone's settings: 'Settings' > 'Cellular' or 'Mobile Data'. Look for 'Add Cellular Plan' or 'Add eSIM'. For iPhone, models XS, XR, and newer typically support it. For Android, verify your specific model number against the manufacturer's official specifications. Some regional versions of devices may lack eSIM hardware, even if the general model supports it. A quick online search for '[your phone model] eSIM support' is definitive.

Yes, some tablets and smartwatches offer eSIM functionality, but it's less common than on smartphones. For tablets, specific iPad Pro and Samsung Galaxy Tab models support eSIM. Apple Watch Series 3 (GPS + Cellular) and later, and certain Samsung Galaxy Watch models, also utilize eSIM for standalone connectivity. Always confirm your exact device model number and its cellular capabilities. Our plans are primarily designed for smartphone use, but can function where device support is present.

Absolutely. A carrier-locked phone will prevent you from activating any eSIM from a different provider, including our plans. The device is restricted to its original carrier's network, regardless of whether you're using a physical SIM or an eSIM. To utilize the flexibility of travel eSIMs, your device must be unlocked. Contact your current carrier to inquire about unlocking requirements and processes before purchasing an eSIM plan. This is a critical prerequisite for seamless international connectivity.

First, ensure your device is unlocked from its original carrier. Next, check for pending software updates; an outdated OS can sometimes block eSIM activation. Verify your specific device model, as regional variants of popular phones may lack eSIM hardware. A factory reset is rarely necessary but can resolve deep-seated software glitches. If issues persist, confirm your cellular settings haven't been manually altered. Our support resources offer detailed, step-by-step troubleshooting guides tailored to common device types.